Privacy Policy & Security

Updated [10/31/2024]

Thank you for choosing to visit E-travel.vn to learn, experience, book, buy tickets, become a service posting partner or register to participate in the affiliate marketing program.

The descriptions in the Privacy Policy here will be explained as clearly and easily as possible about the information we collect, how we use it, and the rights you have in relation to the information.

If there is any provision in this Privacy Policy that you do not agree with, you may discontinue using our website and services.

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The E-travel.vn website is operated by Hoang Gia International Trading Services Company Limited, including the content and services within the website. This privacy policy only covers information collected on this website and does not cover any other information collected offline. 

All content within E-travel.vn is protected by this privacy policy.

1. Scope of application

This policy applies to all information collected through the E-travel.vn website, including but not limited to:

• Account registration information
• Booking information, tickets, tours
• Payment information
• Contact information
• Transaction History
• Information collected automatically (e.g. cookies, IP address)

2. Information we collect

To provide you with the best service, we may collect the following information:

• Personal information: Full name, address, phone number, email, date of birth.
• Trip information: Destination, departure date, return date, number of people.
• Device information: IP address, browser type, operating system.

3. Information Security

We apply the highest security measures to protect our customers' personal information, including:

• Data encryption: Sensitive information like passwords and payment information is encrypted for security.
• Firewall system: Protects against external attacks.
• Access control: Only authorized employees can access customers' personal information.
• Secure Storage: Customer personal information is securely stored in our systems and only retained for the period necessary to fulfill the stated purposes.
• If you register an account, please protect your login information and log out when using public computers to avoid unauthorized access.

4. Purpose of information use

We use customers' personal information for the following purposes:

• Reservation and Service Processing: Ensure customer reservations and services are confirmed and completed accurately.
• Customer Care: Answer questions, provide support, and provide information related to the service.
• Send notifications and information: Provide notifications about promotions, offers, and newsletters if customers agree to receive them.
• Improve services: Analyze user behavior and improve our services to provide an optimal experience.

5. Sharing information

E-Travel.vn commits not to sell, exchange or rent customers' personal information to third parties for commercial purposes. However, we may share customers' information with third parties in the following cases:

• Service Providers: Includes partners that provide transportation, accommodation and other travel services to complete the services requested by customers.
• Law enforcement agencies: Where necessary to comply with legal regulations or protect the legitimate rights and interests of the company and customers.

6. User Rights

You have the right to:

• Access: Request to review your personal information.
• Edit: Request to correct inaccurate information.
• Delete: Request deletion of personal information (except where otherwise required by law).
• Restriction of processing: Request restriction of processing of personal information.
• Complaints: Complain about how we handle your personal information.
• The right to opt-out of receiving promotional communications by selecting unsubscribe in our promotional emails or by contacting customer service.

7. Privacy under the Civil Code of the Socialist Republic of Vietnam.

We strictly comply with Article 38 of the Civil Code (Civil Code) 2015 of the Socialist Republic of Vietnam, so Vietnamese citizens have the right to request us to notify them of what types of personal information we share with third parties or affiliates of the company for the direct marketing purposes of those third parties or affiliates. 

8. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your behavior on the website. You can disable this feature in your browser.

9. Contact

If you have any questions about this privacy policy, please contact us via email: [ cskh@e-travel.vn ].

10. Policy Changes

We may update this privacy policy periodically. The most current version will be posted on the website.

By using e-travel.vn services, you agree to this Privacy & Security Policy. We are committed to always protecting and respecting your privacy.