At e-Travel.vn, we are committed to providing you with the best travel experience. To meet the requirements of the supplier and provide a transparent service experience, e-Travel.vn applies the following refund and cancellation policy:
1. For hotel, tour, restaurant, health care facility booking services
The refund and cancellation policy is only applicable when the service details from the supplier have published the refund and cancellation terms. Please carefully refer to the detailed information of each service before booking.
2. For ticket booking services (Amusement parks, cable cars, sightseeing tickets, bus and train tickets. )
Most ticket services such as amusement parks, cable cars, and sightseeing tours on e-Travel.vn do not apply refund, cancellation, or return policies in any form after the transaction has been confirmed.
Please consider carefully and refer to the details of each service before making payment.
3. Refund Time
Refund processing time will depend on the payment method and bank/service provider regulations. Typically, the process will be completed within 7 to 15 business days.
4. Instructions for canceling and refunding services
- Please contact us via email support@e-travel.vn or phone number 1900-1234 for support in canceling or refunding services.
- Provide your booking code, personal information, and reason for cancellation/refund so we can process it quickly.
Note: The refund and cancellation policy may be updated and adjusted from time to time without prior notice. Please read the policy carefully before booking the service.
For any questions please contact:
- Email: support@e-travel.vn
- Hotline: 083.799.6899
